Our Policies
ORDER DEADLINES
We recommend placing orders one week in advance. Occasionally, orders placed by 7 PM EST for delivery may be available the next day or later, except the following:
- For orders of 5 - 10 dozen cupcakes, we require a 48-hour notice.
- For orders of more than 10 dozen cupcakes, we require 1-week notice.
DELIVERY
Orders of $100 or more qualify for free Boston-area delivery.
Our listed delivery fee is for a one-time delivery to one location. Once you select the date and time of delivery, we will confirm a 1-hour window with you. We will contact you via text or phone once we arrive. If you are not available to receive your order, we will use our discretion in determining whether the order will be left (for instance we will not leave orders outside if the temperature is higher than 70 degrees, or if the orders contain cream cheese frosting or fruit filling).
We can attempt a second delivery for a re-delivery fee. This fee must be paid and the re-delivery scheduled within 24 hours of the initial scheduled delivery date/time. After the 24-hour window, if the order cannot be delivered (or picked up), it will be donated to a local nonprofit organization and no refund will be given.
ORDER CANCELLATIONS & CHANGES
Order cancellations requested at least 24 hours prior to the scheduled pick-up/delivery are eligible for a 95% refund unless otherwise stated (i.e. large/corporate orders or custom orders).
Changes to orders must be requested at least 24 hours prior to scheduled pick-up/delivery unless otherwise noted (i.e. custom or large orders, which must be confirmed no later than 1 week prior to scheduled delivery).
ORDER MODIFICATIONS VIA THE "NOTES" SECTION
Orders will be filled exactly as purchased. The notes section can be used for additional information (i.e. allergens, delivery instructions, or a short note to the gift recipient), but we cannot make any modifications to orders based on requests in that section.
