Reviews

Occasionally (rarely, to be honest), we see reviews about our company that are 100% false. Reviews from customers who are, for whatever reason, intent on trying to do whatever they can to have a negative impact on our business, even if it means spreading lies they know we can refute through emails or text messages (or both). We've decided to create this page so that we can share with you the *real* story behind their issues.

 

Review #1 - Kate Partridge, July 29, 2025, Google Review

In this review, Kate claims we had "poor response time and eventually delivered moldy cupcakes without any notification."

Here's the truth:

Kate scheduled a delivery for Wednesday, July 23, as a gift. Our delivery driver called the gift recipient several times from the directory at her place of residence, and she never answered. Our driver then called and texted the phone number on the order several times. She never received a response to her texts and the phone calls went to voicemail. There was no name on the voicemail greeting. As a result of not being able to reach anyone, she was not able to deliver the order. The NEXT day (Thursday), we received this email:

In this email, Kate acknowledges: 1) the phone number she provided on the order was her number, not the gift recipient's; and 2) she never answered our calls - CALLS as in plural. Also, this email was sent July 24, even though our driver tried to deliver the day before.

Our response was that we weren't able to make the delivery because we couldn't reach anyone. We could re-deliver that day if we have a phone number for the gift recipient and are able to coordinate with her. 

Her response:

As you can see, she responded at 5:12 PM. We close at 6 PM. That means we were not able to deliver the cupcakes that day (our driver was already out making final deliveries). That means we would not have been able to make the delivery until the next morning, Friday, July 25.

Our response:

Our response made clear that 1) her cupcakes needed to be refrigerated; and 2) we would re-deliver. In this case, we didn't mention a re-delivery fee because we chose not to charge one, even though it's our policy to do so.

The next morning, we delivered the order at 11:44 AM. This was Friday due to the lag in response time from Kate, NOT from "poor response" on our part. Our delivery driver (again) called the gift recipient and (again) received no response. She left the delivery with the concierge, as Kate told us in her previous email to do, and the concierge called the gift recipient to let her know she had a delivery downstairs. A delivery confirmation was sent to Kate, and that was the end of the order (or so we thought).

Then we received this message:

Our response to this email was the delivery confirmation that she received that day when the cupcakes were delivered. We didn't see a need to respond twice.  She received a response from our automated system as soon as the cupcakes were delivered (Friday at 11:44 AM).

Below are our response, and her final email:

 

This shows that even though the concierge called the gift recipient to tell her she had a delivery downstairs that Friday, and even though we sent a delivery confirmation to Kate immediately after the cupcakes were delivered, no one picked up the cupcakes until the following Tuesday. So they sat out unrefrigerated from Friday until Tuesday, which is a total of four days. She ordered Strawberries & Cream cupcakes, among others, which is why we told her they needed to be refrigerated. According to Google you can't leave fresh cut strawberries out that long or they WILL mold:

THIS is why we told her (in writing) the cupcakes would need to be refrigerated. Yet, even though she left the cupcakes out unrefrigerated for four entire days, she posted a review claiming we delivered moldy cupcakes. This entire email thread shows that is completely false. If the cupcakes were picked up from the concierge on Friday they would not have been left out unrefrigerated for four days, and the strawberries would not have molded.